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Standard Delivery

Free delivery Australia wide on all order over $50.

All Australian orders are shipped directly from our warehouse in Adelaide via Australia Post. We aim to ship all orders placed before 2:00pm AEST on the same business day. Please note, all orders that are placed on a Saturday or Sunday will be dispatched the following Monday and all orders placed on a Public Holiday will be dispatched the next business day.

Standard delivery can take between 3-8 business days on all Australian orders. Express shipping is available upon request that takes between 1-3 business days from date of dispatch. Express orders will incur an additional charge to cover freight, however, this is dependent on the purchase and location of the customer.

All customers will receive a confirmation email that will include a tracking number from Australia Post within 48 hours of placing their order. If you fail to receive this email, please contact us via email or on (08) 8232 7100.

If a product is ordered that is currently out of stock, we will ensure to contact the customer as quickly as possible. The customer will then be offered to wait for the product to be restocked, alternatively, we will offer an exchange or refund of the product value.

Any order over the value of $50.00 will include shipping within Australia. Any purchases below this value will incur an additional $10.00 charge to cover freight. Please note, the freight charge may vary depending on the customers location and the goods being sent. The customer will be contacted if an additional charge is required.   

We do not ship internationally.



Click & Collect

Free Click & Collect at our Adelaide store. Order an in-stock item before 3pm for 2hr pick-up! To select this service, when making your online purchase please select ‘Click and Collect’ in the delivery section of the checkout.



Once your order is ready, you will receive a ‘Ready for Collection’ email. Please note, your order confirmation email and photo identification must be presented upon picking up goods.

Orders are to be collected from Bag Heaven at 48 Gawler Place, Adelaide SA 5000 within 7 days of purchase.


Click and Collect orders are included in our regular Returns Policy and can be returned within 30 days for either a store credit or exchange. Please note, refunds are not available.


New Zealand Orders

Bag Heaven will only ship goods within Australia and small parcels to New Zealand, however New Zealand shipping will incur additional freight charges. 
Please contact us directly via phone or email if you would like us to ship an order to New Zealand.


We do not ship internationally.